Wirral-based B&M Waste Services has completed the implementation of an Enterprise Management Platform and Mobile solution from AMCS, the world’s leading application provider for the waste and recycling industry.
The new system, which is part of a major investment in technology infrastructure, is a demonstration of the company’s continued commitment to providing outstanding customer service and will also help to realise significant operational efficiencies.
Carbon-neutral B&M Waste is one of the first to migrate their legacy system to the Enterprise Management solution on the AMCS Platform, and will use it to manage a number of tasks including the improved planning of collection rounds for over 30 trade waste & recycling vehicles. In doing so, it has already reduced mileage and fuel consumption.
The system is also able to take into account a range of other factors such as disposal locations and customer sites with restricted access or limited collection times, helping to reduce the potential for missed collections.
Drivers of the company’s collection and delivery vehicles have also been issued with mobile devices, which enable real-time communication and assist in a proactive customer service approach and the speedy resolution of any issues or queries that arise.
Commenting on the implementation B&M Waste Services, Grahame Henderson – Finance Director, said:
“The new system has enabled us to continue to improve upon the excellent level of service that we strive to give our customers, whilst also helping us to operate more efficiently both commercially and environmentally. We have been an AMCS customer for a number of years and the support we have received from the AMCS technical and project management teams has been invaluable over this time. It has given us the confidence we need to make an investment of this magnitude, which we believe will play an important role in underpinning our continued growth.”
Elaine Treacy – Head of Sales at AMCS also commented saying:
“The AMCS platform is inspired by global market trends and is designed to automate, standardise and optimise all business processes from waste collection to processing and materials trading. We look forward to building on what is already a very strong relationship with B&M Waste Services and working with them to realise the commercial and environmental benefits of increased digitalisation.”